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Privacy Policy

Challenge Maintenance takes the privacy of its customers very seriously. Please read the following policy to understand how we will treat your personal information when you use our website and/or services. If this policy changes then we will let you know via our website.

In order to provide you with an efficient service following your enquiry, we collect certain personal information about you.

When you request information from us concerning our products via this website or from us directly, we may need to correct and update your personal information about you to process your enquiry or order for us to send you the product information or answer any specific enquiry. This information may include, but is not limited to, details such as your name, your address and the nature of your enquiry.

Challenge Maintenance uses your personal information to process any enquiry and/or order you transmit or send to us and additionally for internal administration and analysis. We may pass our personal information to other companies within our group or to any number of our agents or sales teams. We only pass your personal information to such third parties where we believe that those third parties will be able to provide you with the information you have requested. We do not sell, rent, trade or give away any of your personal information to third parties for marketing purposes without your express consent. For these purposes we may send your information internationally, including to countries outside the European Economic Area (EEA). Other countries offer differing levels of protection of personal information, not all of which may be as high as the UK.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. Our security procedures may involve a request for proof of identify before we are able to disclose sensitive information about you.

Challenge Maintenance recognises the importance of security in relation to your credit or debit card details and for that reason we use Socket Layer technology to encrypt all your personal data and a secure server to process your order. The technology converts the characters you enter onto the screen into pieces of code that are then securely transmitted over the Internet. No credit or debit card details are held on our servers so that if in the unlikely event that our servers are "hacked", your details will still be safe.

Cookies are small files we can send to your browser and which are stored on your computer's hard drive. The computer will store an identifying code in the Cookie which means you do not need to type in your address each time you place an order. In order for a Cookie to be used in this way, you must enable it by ticking the box on the relevant page. Other than this, we do not store your address or any other information in the Cookie, or use it for any other purpose.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Challenge Maintenance in the manner set out in this privacy statement.

If you have any questions/comments about privacy, you should email us at


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