takes the privacy of its customers very seriously. Please read
the following policy to understand how we will treat your
personal information when you use our website and/or services.
If this policy changes then we will let you know via our
In order to
provide you with an efficient service following your enquiry,
we collect certain personal information about you.
you request information from us concerning our products via
this website or from us directly, we may need to correct and
update your personal information about you to process your
enquiry or order for us to send you the product information or
answer any specific enquiry. This information may include, but
is not limited to, details such as your name, your address and
the nature of your enquiry.
Challenge Maintenance uses your personal information to
process any enquiry and/or order you transmit or send to us
and additionally for internal administration and analysis. We
may pass our personal information to other companies within
our group or to any number of our agents or sales teams. We
only pass your personal information to such third parties
where we believe that those third parties will be able to
provide you with the information you have requested. We do not
sell, rent, trade or give away any of your personal
information to third parties for marketing purposes without
your express consent. For these purposes we may send your
information internationally, including to countries outside
the European Economic Area (EEA). Other countries offer
differing levels of protection of personal information, not
all of which may be as high as the UK.
As required by
the Data Protection Act 1998, we follow strict security
procedures in the storage and disclosure of information that
you have given us to prevent unauthorised access. Our security
procedures may involve a request for proof of identify before
we are able to disclose sensitive information about you.
recognises the importance of security in relation to your
credit or debit card details and for that reason we use Socket
Layer technology to encrypt all your personal data and a
secure server to process your order. The technology converts
the characters you enter onto the screen into pieces of code
that are then securely transmitted over the Internet. No
credit or debit card details are held on our servers so that
if in the unlikely event that our servers are "hacked", your
details will still be safe.
Cookies are small files we can send to your
browser and which are stored on your computer's hard drive.
The computer will store an identifying code in the Cookie
which means you do not need to type in your address each time
you place an order. In order for a Cookie to be used in this
way, you must enable it by ticking the box on the relevant
page. Other than this, we do not store your address or any
other information in the Cookie, or use it for any other
By disclosing your personal information to us
using this website or over the telephone, you consent to the
collection, storage and processing of your personal
information by Challenge Maintenance in the manner set out in this
If you have any questions/comments about privacy, you
should email us at