is a trading name of the partnership of Mr. Trevor Passingham & Mrs. Janine
Passingham. We are completely dedicated to total customer satisfaction, and
most of our new customers are recommended to us by existing customers. We
understand we have to provide an exceptional level of service and support
for our products, to maintain and develop our business.
If you have any questions regarding our service or suggestions for improving
it or our products you can call the Customer Services department on 0870
950-2221 during normal office hours.
Tel: 0870 950-2221
Fax: 0870 950-3222
We know of no documented cases
of credit card fraud using our shopping system over the Internet. All credit
card numbers are encrypted by the software when the order is placed using
128 bit encryption. They are only decrypted after they reach our computer.
They are not held in clear text on any web site or server.
All credit cards orders are automatically authorised by the merchant
services provider (SecureHosing) to ensure against fraud, irrespective of the amount.
To ensure you are shopping securely always look for the locked padlock in
your browser to show you are buying over a secure internet connection. As an
added aid you will see a padlock symbol in the banners of all purchasing areas
that requires a secure connection.
ordering information you provide as a user is transmitted to
challengemaintenance.com for further processing by using data encryption.
Credit card transactions are processed by
The data is encrypted using 128 Bit SSL technology, which is is the industry
standard for secure connections on the internet used by most ecommerce sites
including online banks.
padlock symbol is always visible in secure areas of the site. If you are in
any doubt whatsoever regarding security, please feel free to contact
us on 0870 950-2221 or
as we will be more than happy
to answer any questions you may have.
This site is equipped with a certificate issued by the independent and
globally accepted certification authority
This certificate labels secure and trustworthy sites, and also verifies our
business trading address - click on the logo to the right for confirmation.
Making a purchase from our site is straightforward. Just browse our store, and click on the "add to basket" button below the desired product for any items that you wish to purchase, the software will then ask you to confirm a
quantity for the product your wish to order and place them into the virtual shopping basket for you.
After you have finished shopping click on "Checkout" and you will be asked for a few details concerning shipping address and delivery type that we need to be able to satisfy the order.
We accept secure credit card payment. We do not charge your card for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax,
post or over the Internet. Please don' worry about the security aspect of our site. We have 128 bit secure connection in place when it all shopping areas when data is confidential.
Challenge Maintenance maintain
with us. Please view our full
Credit card sales are shipped
as soon as items are ready to ship. Cheque sales will be shipped once the
cheque has cleared into our bank account. All cheques should be made to
Should you wish to return an
item for a refund or exchange, please do so within 14 days. Unless faulty,
goods must be returned in the original packaging and in a saleable
When returning goods please remember include a copy of your receipt. If this
is not possible, make sure that you include your name, address and a
telephone number inside the package and please do not forget to tell us if
you want a replacement or a refund. We will only refund the delivery cost if
we have despatched damaged or incorrect goods. This policy does not affect
your statutory rights.
You will be responsible for any returned goods until they reach our store.
Please make sure you get proof of postage as in the event of a lost package
you will be responsible for claiming from Royal Mail. The Royal Mail
compensation is limited to £26 sterling so if the value of goods you are
returning is greater than this you may wish to consider using a recorded
delivery service. This policy does not affect your statutory rights.
We normally ship items by UPS
courier on a UPS Standard Service, next business day delivery unless
otherwise stated (more information of which is available from the
website). For your information
deliveries can take place up to 17:00 next day.
For orders made from the UK
17.5% VAT is added. Orders made from the EC will be zero rated as long as an
appropriate VAT number is given otherwise 17.5% VAT will be added. All other
orders will be zero rated.
At Challenge Maintenance we
realise that to make our services among the very best, we have to focus
closely on the requirements of our customers. To this end we have a
comprehensive set of terms and conditions which govern the use of this site.
Our standard procedures are laid out in full below. Please call us on 0870
950-2221 if there is anything about our products or service you are not
You may read our full
Terms & Conditions